We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items with Damages and issues
1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. we will be responsible for the international shipping cost.
Items without damages and issues
1. we are sorry that you are not satisfied with the item. Please contact our customer service for a return within 14 days you receive the item
2. You will be responsible for the shipping cost
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
PS: Please contact our customer service firstly if want want to make a return. Thank you for your cooperation.
Email about the return: email@example.com
659-2 YOYBUY warehouse baifu county machikou town,
Changping District, Beijing,China